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Software Maintenance Contract

MAINTENANCE TERMS

Terms and conditions for the TREPEDIA software maintenance subscription.

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GENERAL TERMS AND CONDITIONS

SOFTWARE MAINTENANCE CONTRACT

MAINTENANCE AGREEMENT – TREPEDIA
Version: September 2025

This maintenance agreement applies to customers of Trepedia GmbH with an active maintenance subscription. The terms apply in addition to the General Terms and Conditions of Trepedia GmbH. In case of conflict, the provisions of this agreement prevail.

1. Purpose and scope of maintenance

With the maintenance subscription, Trepedia GmbH provides support and further development of the delivered software. This includes:

  • resolving issues and errors in the most recent version of the software
  • making updates and extensions available
  • access to technical support during office hours

Support applies only to the standard version of Trepedia GmbH as delivered by Trepedia GmbH. Customized versions are outside the scope of this agreement, unless otherwise agreed.

2. Included in the subscription

The maintenance subscription includes:

  • corrections to existing functions
  • access to new features within the purchased modules
  • support via email or another pre-determined channel
  • guidance for temporary solutions in case of issues
  • access to updates via download or automatic update

3. Not included in the subscription

The following matters are outside the maintenance subscription:

  • installation or on-site support
  • support for third-party customized software
  • errors caused by incorrect use, viruses or external issues
  • support for custom solutions such as scripts or custom connections
  • training or instruction, unless agreed in writing
  • maintenance of outdated software versions
  • support for use on unsupported systems

Additional services will be charged separately according to the applicable rates.

4. Subscription fees and payment

The maintenance subscription is concluded for a minimum of 12 months and automatically renewed annually. Termination must be in writing, with a notice period of at least one calendar month for the start of the new subscription period. The subscription fee is billed annually in advance. Payment must be made within 14 days of the invoice date. Trepedia reserves the right to adjust rates annually.

5. Suspension in case of non-payment

If the customer fails to pay the subscription, Trepedia GmbH is entitled to:

  • temporarily suspend the support
  • charge administrative costs or interest
  • terminate the agreement in case of repeated non-payment

6. Liability

Trepedia GmbH is only liable for direct damage that can be proven to be a result of intent or gross negligence. Trepedia GmbH is not liable for consequential damage, loss of profit or data loss. The customer is responsible for making backups and ensuring data security before updates or maintenance.

7. Duration and termination

The maintenance agreement has a minimum duration of 12 months. Early termination does not entitle the customer to reimbursement, unless agreed in writing. Termination must be in writing and at least one month before renewal.

8. Other provisions

Trepedia GmbH reserves the right to amend these maintenance terms. Changes are communicated timely and in writing. This agreement is governed by German law only. Disputes are submitted to the competent court in Germany.